SMooch awesome-ness.

i just wanna comment on SMooch CS. they are awesome!! my skirt was defected cause the ends wasnt wax properly. so i wrote an email asking for an exchange.

But S delivered my skirt personally cause the suppliers were closed last week and they couldnt mail it out. and since she stay close to me, she delivered it to my doorstep!

this is the second time she came alr! cause i didnt see her DM the first time round. she waited outside my house for 10 mins before leaving. she thought no one was at home cause my living room lights were off and hence she didnt buzz the bell to wake everyone up. it was 10pm then... XD

and she offered to come a second time! XD AWWWWW.

i mean, she really don have to do it and i definitely didnt ask that from them nor did i say i need the skirt urgently.  even if she stay close to me. well, its really troublesome to drive all the way in and come all the way up to my house! i told her i can collect it below my block, but she offered to take the lift up cause it wasnt much of a hassle to her. XD

she did it out of goodwill. and i am really impressed. esp when, SMooch isnt exactly a small BS to start with! they really go all out for their customers. i am really really, IMPRESSED. and i don buy from SMooch often. XD once in a blue moon. XD

HAHAHAHA.From now on, SMooch is y next favourite BS after MGG and LB. at least, i know my items are definitely in safe hands. from purchasing to defects to exchanging. 

(did i say, they even include a return envelop for me in the parcel? HAHAHA. so meticulous!) 


p/s: obviously. i am not saying they offer home delivery. just get me wrong. just, i am really impressed and touch by what they have done! (: